Return & Refund Policy

Effective Date: July 16, 2026

This Return & Refund Policy applies to purchases made directly through 365forKids.com.

365 for Kids is a program of 365 Mosaic Foundation, an IRS-recognized 501(c)(3) public charity. This Policy does not determine or change the merchant of record for a transaction; the seller or payment entity is the one identified at checkout or on the applicable transaction receipt.

Please read this Policy together with our Terms and Conditions and Privacy Policy before making a purchase.

1. Overview

365 for Kids Library access is provided free of charge. There is currently no paid 365 for Kids Library Membership and no recurring subscription fee.

This Policy explains how we handle refunds for any service or digital product that is separately purchased directly through 365forKids.com, such as a downloadable digital product, a class, an event, or another paid offering described at checkout. It also explains how purchases made through Amazon are handled, since those are governed by the applicable third-party platform.

Nothing in this Policy limits any refund, cancellation, or consumer rights that cannot legally be waived.

2. Separately Purchased Digital Products

If 365 for Kids offers a separately priced downloadable digital product directly through 365forKids.com, such as a PDF, audio download, printable package, video resource, or digital activity, the product-specific terms displayed at checkout will apply.

Unless the checkout page states otherwise:

• digital-product sales are final after the download or access has been provided;
• refunds are not provided simply because the purchaser changed their mind;
• refunds may be considered for duplicate charges, incorrect files, corrupted files, or a verified failure to provide the purchased product;
• we may first replace the file or restore access before issuing a refund.

Free downloads and complimentary resources have no cash value and are not eligible for refunds.

3. Books and Products Purchased Through Amazon

Books displayed on 365forKids.com may link to Amazon or another third-party retailer.

A book purchased through Amazon is not purchased directly from Snowlike Studio, LLC through 365forKids.com.

Amazon or the applicable seller controls:

• payment processing;
• printing and fulfillment;
• shipping;
• order changes;
• damaged or missing items;
• replacements;
• returns;
• refunds.

Requests concerning an Amazon order must be submitted through the purchaser’s Amazon account and are governed by Amazon’s current return and refund policies. Amazon states that many eligible items may be returned through its return system, but the applicable conditions depend on the item, seller, and order.

365 for Kids cannot directly refund a payment collected by Amazon.

4. Free Programs and Children’s Initiatives

365 for Kids may offer free educational, literary, artistic, and community initiatives, including:

• Annual Children’s Stories & Art Exhibition;
• Voices from the Heart;
• Pages of Virtue;
• other free exhibitions, publications, audio collections, and educational programs.

When no participation fee is charged, there is no payment to refund.

Unless expressly agreed in writing, 365 for Kids does not reimburse participants for personal expenses such as:

• art materials;
• printing;
• postage;
• internet or telephone service;
• recording equipment;
• transportation;
• books purchased for personal use;
• other participation-related expenses.

Submitting work does not by itself guarantee acceptance. Eligibility, participation capacity, order of acceptance, publication, and recognition are governed by the specific rules of each initiative. Participation in a free initiative does not create a right to reimbursement.

If a participant purchases a resulting printed book or catalog through Amazon, Amazon’s policies govern that purchase.

5. Classes, Events, and Services Booked Elsewhere

365forKids.com may describe or link to classes, events, appointments, workshops, or services operated or booked through Snowlike Studio, Setmore, another website, or another platform.

The cancellation and refund terms shown at the time of that separate booking apply to that service.

This Policy does not replace a service-specific cancellation policy, registration agreement, event policy, or third-party platform policy.

6. How to Request a Refund

To request review of a payment made directly through 365forKids.com, email:

info@snowlikestudio.com

Use the subject line:

Refund Request — 365 for Kids

Include:

• the purchaser’s name;
• the email address associated with the account;
• the payment date;
• the amount charged;
• the order or transaction number, if available;
• a brief explanation of the request;
• relevant screenshots or confirmation messages, if helpful.

For your security, do not email:

• your full payment-card number;
• your card security code;
• your account password;
• sensitive information that is not necessary to investigate the request.

We may ask for additional information to verify the account, transaction, or authority to request the refund.

7. Refund Decisions

We will review refund requests reasonably and in good faith.

A request may be:

• approved in full;
• approved in part;
• resolved through restored access;
• declined when it falls outside this Policy and no legal refund right applies.

If a refund is approved, we may end the corresponding access immediately.

We will notify the requester of the decision using the email address associated with the account or request.

8. Refund Method and Processing Time

Approved refunds for payments made through 365forKids.com will generally be returned to the original payment method.

We normally cannot send a card refund to a different card, bank account, payment application, or person.

After a refund is issued, Stripe states that it commonly takes approximately 5–10 business days for the credit to appear, depending on the customer’s bank or card issuer. In some cases, a recent charge may disappear as a reversal instead of appearing as a separate refund.

Bank processing delays are outside our direct control.

9. Chargebacks and Payment Disputes

Contacting us first often allows a billing or access problem to be resolved more quickly.

Nothing in this Policy prevents a cardholder from exercising lawful rights concerning an unauthorized or disputed charge.

Submitting false information, knowingly disputing a valid charge, or continuing to use refunded paid content may result in suspension or termination of the applicable account.

10. Mandatory Consumer Rights

Consumer-protection laws differ by country and state.

Nothing in this Policy excludes or limits:

• refunds required by law;
• rights relating to unauthorized payments;
• statutory cancellation or withdrawal rights;
• warranties or remedies that cannot legally be waived.

When mandatory law gives a consumer greater protection than this Policy, the mandatory legal protection will apply.

11. Changes to This Policy

We may update this Return & Refund Policy when:

• our services or products change;
• our payment or purchase systems change;
• we introduce new purchase options;
• legal requirements change;
• clarification is reasonably necessary.

The updated version will be posted on this page with a revised Effective Date.

The version in effect at the time of a purchase will generally govern that transaction, except where a later change is required by law or benefits the customer.

12. Contact Information

Questions about this Policy or payments made directly through 365forKids.com may be sent to:

Snowlike Studio, LLC — 365 for Kids
636 Remington Rd, Suite C
Schaumburg, IL 60173
United States

Email: info@snowlikestudio.com
Phone: (224) 201-3767

For faster assistance, include 365 for Kids and the subject of the request in your email subject line.